We currently offer international shipping to selected countries.

Shipping availability may vary depending on the destination, carrier coverage, local regulations, and customs conditions.

Orders are typically processed within a few business days after payment is confirmed.

Delivery times vary depending on the destination country, shipping carrier, customs processing, and local delivery conditions. Delivery estimates are not guaranteed and may be affected by factors outside our control.

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take some time to appear after shipment.

Once your order arrives in the destination country, it is delivered to the shipping address provided at checkout through the local delivery network or final-mile carrier, depending on the shipping route and destination.

The courier service may vary depending on the destination, shipping route, package size, and local carrier arrangements.

Delivery procedures vary by carrier and country. Depending on the carrier, redelivery may be attempted, a delivery notice may be left, or additional instructions may be provided.

Delays may occasionally occur due to customs clearance, carrier disruptions, weather conditions, local delivery issues, or other circumstances beyond our control.

If your package appears significantly delayed, please contact us through the support bot for assistance.

Please make sure your shipping address and contact information are entered correctly at checkout.

OUTFITWORKS is not responsible for delays, failed deliveries, or additional costs caused by incomplete or incorrect shipping information provided by the customer.

Orders $300+ qualify for free shipping.

Shipping rates for orders below $300 are calculated at checkout and may vary depending on the destination, shipping route, and available carrier options.

You may request a return within 21 days of receiving your item.

To be eligible for a return, the item must be unworn, unused, in its original condition, with all tags attached, and in its original packaging. You will also need your order number or proof of purchase.

To request a return, please use the support bot on our website.

If additional assistance is needed, you may also contact us at business@outfit-works.com.

If your return is approved, we will provide return instructions, including the correct return address.

We currently offer exchanges for the same item in a different size, subject to stock availability.

If the size you want is unavailable, or if you would like a different item, we recommend returning the original item and placing a new order.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us right away through the support bot or at business@outfit-works.com so we can review the issue and make it right.

To help us process your request faster, please include your order number, a brief description of the issue, and clear photos of the item and packaging.

Yes. We do not accept returns for items marked as Final Sale, gift cards, personalized or custom-made items, beauty, personal care, or other hygiene-sensitive items, or any item that has been worn, washed, altered, or damaged after delivery.

No. Please do not send returns to our business address.

Items sent back without first requesting a return, or sent to the wrong address, will not be accepted.