We currently offer international shipping to selected countries in North America, Europe, Asia, Oceania, the Middle East, and South America.
Shipping availability may vary depending on the destination, carrier coverage, customs conditions, local regulations, and product restrictions.
Order preparation, packing, and shipping label creation usually take 1-2 business days. Country-specific delivery estimates apply after the package is handed over to the logistics carrier.
The total estimated delivery time after order placement is:
All estimates are based on business days and exclude weekends and public holidays. Actual delivery times may vary due to customs, flights, local carrier conditions, remote-area delivery, or destination-country requirements.
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking may not appear immediately after the tracking number is issued. Updates are added as the logistics carrier scans the package and hands it over to the local delivery carrier.
After your order is placed, the item is prepared, packed, labeled, and handed over to the logistics carrier. The package then moves through air transportation, import customs clearance, local carrier handoff, and final delivery.
Once the package arrives in the destination country, it is delivered to the shipping address provided at checkout through the local delivery network or final-mile carrier.
International shipments may be subject to customs inspection and destination-country import rules. Duties, VAT, taxes, tax ID numbers, identity verification, or additional documents may be required depending on the country.
If customs fees or import taxes are charged, they may be the responsibility of the recipient. Certain beauty or cosmetic products cannot currently be shipped to Malta, Cyprus, Brazil, Colombia, Turkey, Saudi Arabia, or the United Arab Emirates.
Delivery may fail due to recipient absence, an incorrect address, missing customs information, refusal to receive the package, or local carrier restrictions.
Depending on the country and carrier policy, the package may be redelivered, returned, held, or disposed of. Additional costs may apply.
Delays may occur due to customs inspection, document checks, incorrect recipient information, tax or identity verification, flight delays, local carrier issues, public holidays, remote-area delivery, or restricted items.
If your package appears significantly delayed, please contact us through the support bot for assistance.
Please make sure your recipient name, country, postal code, city, state or province, full street address, phone number, and email address are entered correctly at checkout.
Incorrect or incomplete address, postal code, or contact information may cause delivery delays, return, disposal, or additional costs. OUTFITWORKS is not responsible for issues caused by incorrect shipping information provided by the customer.
Orders $300+ qualify for free shipping.
Shipping rates for orders below $300 are calculated at checkout and may vary depending on the destination, shipping route, and available carrier options.
You may request a return within 21 days of receiving your item.
To be eligible for a return, the item must be unworn, unused, in its original condition, with all tags attached, and in its original packaging. You will also need your order number or proof of purchase.
International return and exchange collection availability may vary depending on the destination country, carrier conditions, and the reason for the return.
To request a return, please use the support bot on our website. If additional assistance is needed, you may also contact us at business@outfit-works.com.
If your return is approved, we will provide return instructions. Please do not send any item back before your return request has been reviewed and approved.
We currently offer exchanges for the same item in a different size, subject to stock availability.
If the size you want is unavailable, or if you would like a different item, we recommend returning the original item and placing a new order.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
Unless the item is defective, damaged, or incorrect, return shipping costs and any related customs or carrier fees are the responsibility of the customer.
Additional costs may apply if a package is returned, redelivered, held, or disposed of due to recipient absence, incorrect shipping information, customs issues, or refusal to receive the package.
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, please contact us right away through the support bot or at business@outfit-works.com so we can review the issue and make it right.
To help us process your request faster, please include your order number, a brief description of the issue, and clear photos of the item and packaging.
Yes. We do not accept returns for items marked as Final Sale, gift cards, personalized or custom-made items, beauty, personal care, or other hygiene-sensitive items, or any item that has been worn, washed, altered, or damaged after delivery.
If your return or return-to-sender case is approved, please send the item to:
21350 Lassen St. #D5
Chatsworth, CA 91311
USA
Items sent without prior approval, or sent to the wrong address, may be delayed, refused, or not accepted.