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Order & Shipping
How long will it take to receive my order?
Orders are typically processed within a few business days after payment is confirmed.
Delivery times vary depending on the destination country, shipping carrier, customs processing, and local delivery conditions. Delivery estimates are not guaranteed and may be affected by factors outside our control.
How to track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking updates may take some time to appear after shipment.
Do you ship internationally?
We currently offer international shipping to selected countries.
Shipping availability may vary depending on the destination, carrier coverage, local regulations, and customs conditions.
How much does shipping cost?
Orders $300+ qualify for free shipping.
Shipping rates for orders below $300 are calculated at checkout and may vary depending on the destination, shipping route, and available carrier options.
I never got my order, what to do?
Delays may occasionally occur due to customs clearance, carrier disruptions, weather conditions, local delivery issues, or other circumstances beyond our control.
If your package appears significantly delayed, please contact us through the support bot for assistance.
Exchange & Return
What is your return policy?
You may request a return within 21 days of receiving your item.
To be eligible for a return, the item must be unworn, unused, in its original condition, with all tags attached, and in its original packaging. You will also need your order number or proof of purchase.
How do I start a return?
To request a return, please use the support bot on our website.
If additional assistance is needed, you may also contact us at business@outfit-works.com.
If your return is approved, we will provide return instructions, including the correct return address.
Can I exchange an item?
We currently offer exchanges for the same item in a different size, subject to stock availability.
If the size you want is unavailable, or if you would like a different item, we recommend returning the original item and placing a new order.
When will I receive a refund for my return?
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.