Refund policy

RETURNS & EXCHANGES

We want you to feel confident shopping with OUTFITWORKS. If something isn’t right, we’re here to help.

RETURN WINDOW

You may request a return within 21 days of receiving your item.

To be eligible for a return, your item must be:

  • unworn and unused

  • in its original condition

  • with all tags attached

  • in its original packaging

You will also need your order number or proof of purchase.

HOW TO START A RETURN

To request a return, please use the support bot on our website.

If additional assistance is needed, you may also contact us at:

business@outfit-works.com

If your return is approved, we will provide return instructions, including the correct return address.

Please do not send returns to our business address.

Items sent back without first requesting a return, or sent to the wrong address, will not be accepted.

RETURN SHIPPING COSTS

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us right away through our support bot or at business@outfit-works.com so we can review the issue and make it right.

To help us process your request faster, please include:

  • your order number

  • a brief description of the issue

  • clear photos of the item and packaging

EXCHANGES

We currently offer exchanges for the same item in a different size, subject to stock availability.

If the size you want is unavailable, or if you would like a different item, we recommend returning the original item and placing a new order.

NON-RETURNABLE ITEMS

We do not accept returns for:

  • items marked as Final Sale

  • gift cards

  • personalized or custom-made items

  • beauty, personal care, or other hygiene-sensitive items

  • any item that has been worn, washed, altered, or damaged after delivery

If you are unsure whether your item is eligible for return, please contact us before sending it back.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at business@outfit-works.com.

NEED HELP?

For general support, please use the support bot on our website.

If additional assistance is needed, you may also contact us at:

business@outfit-works.com